Refunds & Cancellations Policy

At Preschool Mitra, we strive to provide high-quality educational products, curriculum solutions, consultation services, and resources for preschools, teachers, parents, and early childhood education enthusiasts.

Please read this Refunds & Cancellations Policy carefully before making any purchase from our website or through our sales channels.

1. Consultation Services

Preschool Mitra offers consultation, mentoring, academic guidance, preschool setup support, curriculum planning, business consulting, and related professional services.

Cancellation & Rescheduling

• Consultation bookings may be rescheduled subject to prior notice and availability.
• Requests for rescheduling should be made through our official communication channels.

Refund Policy

• All consultation fees are non-refundable.
• Once a consultation has been booked, no cancellation refund shall be provided.
• Failure to attend a scheduled consultation session does not qualify for a refund.
• Preschool Mitra may, at its sole discretion, allow a session to be rescheduled.

2. Digital Products

Digital products include, but are not limited to:

• eBooks
• Printable worksheets
• Activity calendars
• Curriculum files
• Templates
• Digital learning resources
• Downloadable educational content
• Online resource libraries

Refund Policy

Due to the nature of digital products, all digital product sales are final.

• No refunds, cancellations, returns, or exchanges shall be provided once a digital product has been delivered, accessed, downloaded, emailed, or shared with the customer.
• Customers are responsible for reviewing product details before purchase.

Delivery Issues

If you do not receive your purchased digital product due to a technical issue, please contact us. We will make reasonable efforts to ensure delivery of the purchased product.

Delivery support does not qualify for a refund.

3. Printed Books & Physical Products

This section applies only to individual retail orders placed directly by customers.

Replacement Eligibility

A replacement may be provided if:

• The product received is damaged during transit.
• The product received is defective.
• An incorrect product has been delivered.

Reporting Timeline

• Customers must report the issue within 7 days of delivery.
• Requests received after 7 days may not be eligible for replacement.

Verification

To process a replacement request, customers may be required to provide:

• Order details
• Photographs or videos of the product
• Packaging images
• Any additional information required for verification

Return Shipping

For approved replacement requests, Preschool Mitra shall bear the applicable return shipping costs.

Refund Policy

Physical products are generally not eligible for refunds. Eligible cases shall be resolved through replacement of the product.

4. Customized & White-Labelled Products

Preschool Mitra offers customized educational solutions, including:

• School-branded book sets
• Customized curriculum materials
• White-labelled educational products
• Printed products featuring school names, logos, branding, or institution-specific content

Approval & Production

Customers are responsible for reviewing and approving all designs, artwork, branding, content, and specifications before production begins.

Refund & Return Policy

Once design approval has been provided and production has commenced:

• Orders cannot be cancelled.
• No refunds shall be issued.
• No returns shall be accepted.
• No exchanges shall be provided.

All customized products are made specifically for the customer and therefore cannot be resold or reused.

5. Bulk School & Institutional Orders

Bulk orders placed by schools, preschools, educational institutions, distributors, or business partners are specially planned, produced, and allocated.

Accordingly:

• Bulk orders are non-cancellable once confirmed.
• No refunds shall be provided after order confirmation.
• No returns shall be accepted.
• Replacement requests, if any, shall be evaluated solely at the discretion of Preschool Mitra.

The replacement provisions applicable to retail customers do not automatically apply to bulk institutional orders.

6. Curriculum Development, Training & Academic Services

The following services are non-refundable:

• Curriculum development
• Academic planning services
• Teacher training programs
• Academic implementation support
• Preschool setup guidance
• Business consulting
• School mentorship programs
• Customized educational projects
• Academic partnership services

Once work has commenced, resources have been allocated, or materials have been shared, no refund shall be provided.

7. Refund Processing

In exceptional situations where a refund is approved by Preschool Mitra at its sole discretion, the refund shall be processed within 7–14 working days through the original payment method wherever feasible.

Approval of a refund in one case shall not create an obligation to provide refunds in future cases.

8. Contact Information

For questions regarding cancellations, replacements, delivery issues, or this policy, please contact us:

Preschool Mitra

Website: https://preschoolmitra.in

Email: preschoolmitra2@gmail.com

Phone / WhatsApp:
+91 7017808975
+91 8077440661

Address:
614, Tundla, Uttar Pradesh, India – 283204

9. Changes to This Policy

Preschool Mitra reserves the right to modify, update, or revise this Refunds & Cancellations Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on our website. Continued use of our products and services constitutes acceptance of the revised policy.